Connect your customers and mechanics to your auto shop anytime
Auto shop companies juggle multiple work orders and inquiries daily. With this, automotive repair and maintenance companies are now turning to auto repair shop software not only to improve customer service but also to manage mechanics on the field.
Steer empowers auto repair shops to improve and simplify operations via an online field service management solution that streamlines services and improves customer experience and team performance.
TOP BENEFITS FOR AUTOMOTIVE REPAIR & MAINTENANCE SERVICES
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40% Improvement in technician productivity
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20% Increase in first-time fix rate
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15% Reduction in travel and overtime costs
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20% Increase in service response time
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95% Rate for meeting SLAs
ONLINE BOOKING
Have an on-demand booking solution for auto repair & maintenance services
Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app
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Allow on-the-fly booking of services
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Enable clients to upload images and documents
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Send notifications via email, in-app, or SMS
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Ensure job completion using E-signature capabilities
WORK PROCESS MONITORING
Accomplish work orders faster and more efficiently than ever
Assign work orders to the right mechanic, instantly get real-time status updates, know where field workers are dispatched, and track SLA compliance
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See entire job and customer information
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Create work orders and assign technicians
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Manage team schedule by assigning date and time of work on available days
MOBILE/TABLET APP
Capture field productivity and work status as it progresses
The Steer Mobile extension app enables staff to:
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Log start and end time for work orders
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Accomplish checklists for each service
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View repair history per equipment
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Take a photo to show proof of completion, and
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Access manuals while in the field
SERVICE TO INVOICING HANDOVER
Never miss sending another invoice again
Swiftly get up-to-date and accurate service information to invoice clients faster
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Get prompted as soon as a work order is done
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Track time and additional expenses for work orders
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Attach invoice as soon as available
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Notify clients of pending payments for HVAC repair or maintenance services
Other Features Inside Steer
STREAMLINED INVENTORY TRACKING
Keep tabs of toolbox, parts, and consumables released and get notified if you’re running out of certain items
INSTANT VIEW OF METRICS
Get up-to-date reports on various metrics that you follow such as SLA compliance, inventory levels, attendance, etc.
BARCODE/QR CODE SCANNING
Remove manual data entry through smart scanning of barcodes or QR codes directly from the staff’s mobile app
INTEGRATION WITH ACCOUNTING SYSTEMS
Connect Steer to your accounting system to generate invoices faster and with minimal errors
Other Use Cases
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3rd-Party Contractor Management
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eCommerce & Installation Management
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Contract Management
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Sales Pipeline Management
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New Customer Onboarding
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Collection Management
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Procurement Management
Introductory Prices:
Standard License & External Access Add-On
Standard License
Ideal for Internal Team Members
STARTS AT
$10/internal user/month
ANNUAL BILLING
Minimum 5 users
($10 per month per additional user)
Monthly billing also available
FEATURES
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Shared cloud hosting with dedicated database
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Access to unlimited number of processes
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Inclusive of process design, work management, and reports modules
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Inclusive of Steer web app and mobile app
SERVICES
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Knowledge base Access
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Chat Support & Ticketing
External Access Add-On
Ideal for external users and integration
STARTS AT
$0.1/request
SINGLE UPFRONT PAYMENT
Minimum block of 2,500 requests for $250.
Each block valid for 12 months.
Additional blocks can be purchased as required.
FEATURES
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Applicable to interactions with external users (customers, partners, or vendors)
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Applicable to interactions with 3rd-party apps (for API integration)
About Steer
The Steer Team seeks to help you create enormous business value – along with creating potentially life-changing experiences for customers.
We at Steer envision a world where innovators like you are not restricted by the inability to write code in order to create impactful digital solutions.
We have built a platform that allows you and your team to create and experiment with powerful digital solutions that address business challenges, create great customer experiences and cater to new markets that were not viable before. We strive to work with you to build a better world - one digital solution at a time.
Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is a Microsoft Gold Partner for Application Development and Cloud Platform.