CASE STUDY: SERVICE MANAGEMENT
Accelerating automation in IT operations
D&L Industries uses Steer Platform to create solutions that digitize and automate day to day IT preventive maintenance activities, ensuring efficient IT infrastructure monitoring and visibility on overall IT health
Consolidated database of IT information
Efficient IT infrastructure monitoring
App accessible to IT Personnel to log daily infrastructure status and generate reports
Visibility on IT health
> D&L Industries is a Filipino company engaged in product customization and specialization. D&L manufactures various products, ranging from food ingredients, chemicals for personal and home care use, raw materials for plastic, and aerosol products.
> In ensuring that processes are efficient within the business, D&L sought to improve its preventive maintenance process for its IT infrastructure.
> Using Steer, D&L digitizes and automates day to day IT infrastructure preventive maintenance checks that used to involve paper documentation of the devices' current status.
>Through the solutions built on Steer, paper forms are eliminated from the process. The solution paved way to a more organized operations with centralized data, report generation, and real-time visibility on overall IT health of the company.