CASE STUDY: SERVICE MANAGEMENT

Streamlining service management for yacht repair and logistics

Asia Pacific Marine, Inc. (APM) uses Steer to build digital solutions that improve efficiency and productivity in delivering the highest quality yacht repair and logistics services

Solution Overview

Name
Service Management

Development Time
Less than 1 month

Business Value
Efficient service ordering
Visibility on job orders
Time savings on service fulfillment

Functionality
App accessible by yacht owners, captains and mechanics for service requests and fulfillment

Like APM, go fully digital and simplify the way you do business with Steer

KEY POINTS

Key Points

> APM is the leading full service yacht agent, repair & marine maintenance facility in Southeast Asia. Its professional mechanics & technicians are highly skilled in every aspect of marine service - from engine and electronic equipment overhaul to interior refurbishment or fabrication.

> APM's goal is to deliver world-class yacht services, focusing on taking the stress out of yacht repair and logistics

> In ensuring the delivery of premium services to all yacht owners and captains, APM takes a step in improving its manual processes such as the management of service requests, customer inquiries, and quotations.

> Using Steer, APM was able to standardize service ordering and fulfillment and a while lot more.  APM was able to streamline its operations including administrative tasks, and job order creation and assignment

> Through the solutions built on Steer, communication with customers, job tracking, and record maintenance are better than ever

About Steer

Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.

We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and  is a Microsoft Gold Partner for Application Development and Cloud Platform.