CASE STUDY: SERVICE MANAGEMENT
Streamlining service management for yacht repair and logistics
Asia Pacific Marine, Inc. (APM) uses Steer to build digital solutions that improve efficiency and productivity in delivering the highest quality yacht repair and logistics services
Time savings on service fulfillment
Efficient service ordering
Less than 1 month
App accessible by yacht owners, captains and mechanics for service requests and fulfillment
Visibility on job orders
> APM is the leading full service yacht agent, repair & marine maintenance facility in Southeast Asia. Its professional mechanics & technicians are highly skilled in every aspect of marine service - from engine and electronic equipment overhaul to interior refurbishment or fabrication.
> APM's goal is to deliver world-class yacht services, focusing on taking the stress out of yacht repair and logistics
> In ensuring the delivery of premium services to all yacht owners and captains, APM takes a step in improving its manual processes such as the management of service requests, customer inquiries, and quotations.
> Using Steer, APM was able to standardize service ordering and fulfillment and a while lot more. APM was able to streamline its operations including administrative tasks, and job order creation and assignment
> Through the solutions built on Steer, communication with customers, job tracking, and record maintenance are better than ever