ELEVATOR & ESCALATOR MRO SERVICES

Boost field productivity to do more in less time via web & mobile solutions 

Digitize and automate your elevator and escalator repair and maintenance operations and dispatch management through an elevator and escalator MRO software built on Steer

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Top Benefits of Elevator and Escalator MRO Software

Yield higher team performance and improve customer experience
through mobile & web field service management solutions​

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Boost Field
Staff Productivity​

40% Improvement in
technician productivity​

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Streamline Work Order Processing​

20% Increase in service
response time​

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Enhance Customer Satisfaction​

20% Increase in first-time fix rate​
95% Rate for meeting SLAs​

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MOBILE APP FOR TECHNICIANS

Capture field productivity and work status as it progresses

The Steer Mobile extension appenables auto repair shop staff to: ​

  • Accomplish checklists for elevator and escalator MRO service​s 

  • Upload service-related files and images

  • Access manuals and videos ​while in the field

Scheduling

SERVICE DISPATCH MANAGEMENT

Accomplish work orders faster and more efficiently than ever

See all field staff’s schedules across the day/week so you can assign work more efficiently​. Get a snapshot of all the ongoing tasks and get instant status updates of each stakeholder​

  • Manage team schedule conveniently and assign date and time of work on available days

  • See entire job and customer information

  • Monitor SLAs of various field work

  • Track location of each field worker real-time*

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MOBILE APP FOR CUSTOMERS

Have an on-demand booking solution for elevator and escalator MRO services

Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app​

  • Allow online booking of elevator and escalator maintenance or repair services

  • Send notifications on appointment

  • Send notifications on appointment schedule or vehicle release in-app, or via e-mail or SMS

  • Ensure job completion and quality using E-signature capabilities

Streamline your entire elevator & escalator MRO operations
starting at $50/month

Other Things You Can Have Inside Steer

Web-And-Mobile-Form

Steer’s Field Service Management solution can help you manage your elevator & escalator MRO operations in many ways:

  • Contractor Management​

  • Customer Database​

  • Invoicing Integration​

  • Service Contract Management​

  • Sales Pipeline Management​

  • New Customer Onboarding​

  • Procurement Management​

  • Collection Management​

  • IoT Add-Ons

Frequently Asked Questions

About Steer

Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.

We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and  is a Microsoft Gold Partner for Application Development and Cloud Platform.