ELEVATOR & ESCALATOR MRO SERVICES

Take field service management in the elevator & escalator industry to a new level

Modernize your elevator and escalator repair and maintenance operations and mechanic dispatch management via web and mobile solutions for field services

 

Top Benefits of Elevator and Escalator MRO Software

Yield higher team performance and improve customer experience through mobile & web field service management solutions​

Boost Field Staff Productivity​

40% Improvement in technician productivity​

Streamline Work Order Processing​

20% Increase in service response time​

Enhance Customer Satisfaction​

20% Increase in first-time fix rate​
95% Rate for meeting SLAs​

MOBILE APP FOR TECHNICIANS

Capture field productivity and work status as it progresses

The Steer Mobile extension app enables auto repair shop staff to:

  • Accomplish checklists for elevator and escalator MRO service​s 

  • Upload service-related files and images

  • Access manuals and videos ​while in the field

SERVICE DISPATCH MANAGEMENT

Accomplish work orders faster and more efficiently than ever

See all field staff’s schedules across the day/week so you can assign work more efficiently​. Get a snapshot of all the ongoing tasks and get instant status updates of each stakeholder​

  • Manage team schedule conveniently and assign date and time of work on available days

  • See entire job and customer information

  • Monitor SLAs of various field work

  • Track location of each field worker real-time*

MOBILE APP FOR CUSTOMERS

Have an on-demand booking solution for elevator and escalator MRO services

Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app​

  • Allow online booking of elevator and escalator maintenance or repair services

  • Send notifications on appointment schedule or vehicle release in-app, or vie e-mail or SMS

  • Ensure job completion and quality using E-signature capabilities

Streamline your entire elevator & escalator MRO operations
starting at $50/month

Other Features Inside Steer

STREAMLINED INVENTORY TRACKING

Keep tabs of toolbox, parts, and consumables released and get notified if you’re running out of certain items

INSTANT VIEW OF METRICS

Get up-to-date reports on various metrics that you follow such as SLA compliance, inventory levels, attendance, etc.

BARCODE/QR CODE SCANNING

Remove manual data entry through smart scanning of barcodes or QR codes directly from the staff’s mobile app

INTEGRATION WITH ACCOUNTING SYSTEMS

Connect Steer to your accounting system to generate invoices faster and with minimal errors

Other Use Cases

  • Contractor Management​

  • Customer Database​

  • Parts & Consumables Inventory​

  • Invoicing Integration​

  • Service Contract Management​

  • Sales Pipeline Management​

  • New Customer Onboarding​

  • Procurement Management​

  • Collection Management​

  • IoT Add-Ons

Introductory Prices:

Standard License & External Access Add-On​

Starter Pack

Standard License; Ideal for Internal Team Members

STARTS AT

$10/internal user/month

ANNUAL BILLING

Minimum 5 users

($10 per month per additional user)

Monthly billing also available

FEATURES

  • Shared cloud hosting with dedicated database

  • Access to unlimited number of processes

 

  • Inclusive of process design, work management, and reports modules

 

  • Inclusive of Steer web app and mobile app

SERVICES

  • Knowledge base Access

  • Chat Support & Ticketing

External Access Add-On

Ideal for external users and integration

STARTS AT

$0.1/request

SINGLE UPFRONT PAYMENT

Minimum block of 2,500 requests for $250.

Each block valid for 12 months.

Additional blocks can be purchased as required.

FEATURES

  • Applicable to interactions with external users (customers, partners, or vendors)

  • Applicable to interactions with 3rd-party apps (for API integration)

About Steer

The Steer Team seeks to help you create enormous business value – along with creating potentially life-changing experiences for customers.

We at Steer envision a world where innovators like you are not restricted by the inability to write code in order to create impactful digital solutions.

We have built a platform that allows you and your team to create and experiment with powerful digital solutions that address business challenges, create great customer 

experiences and cater to new markets that were not viable before. We strive to work with you to build a better world - one digital solution at a time.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is ISO-certified in Quality Management Systems and in Information Security Management Systems. BlastAsia is also a Microsoft Gold Partner for Application Development and Cloud Platform.

QuickReach Pte Ltd

68 Circular Road, #02-01, Singapore 049422

QuickReach Inc.
L29 Joy Nostalg Center

17 ADB Avenue, Pasig City,

Philippines 1605

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