Boost team efficiency by shifting facilities maintenance operations online
Ensure better customer experience and higher team performance for your Facilities Maintenance operations
Boost Field Staff Productivity
40% Improvement in technician productivity
Streamline Work Order Processing
20% Increase in service response time
Enhance Customer Satisfaction
20% Increase in first-time fix rate
95% Rate for meeting SLAs
MOBILE APP FOR TECHNICIANS
Capture field productivity and work status as it progresses
The Steer Mobile extension app enables facilities management teams to:
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Accomplish checklists for facility services rendered
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Upload service-related files and images
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Access manuals and videos while in the field
SERVICE DISPATCH MANAGEMENT
Accomplish work orders faster and more efficiently than ever
See all field staff’s schedules across the day/week so you can assign work more efficiently. Get a snapshot of all the ongoing tasks and get instant status updates of each stakeholder
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Manage team schedule conveniently and assign date and time of work on available days
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See entire job and customer information
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Monitor SLAs of various field work
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Track location of each field worker real-time
MOBILE APP FOR CUSTOMERS
Have an on-demand booking solution for facility maintenance services
Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app
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Allow online booking of facility maintenance or repair service
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Send notifications on appointment schedule or vehicle release in-app, or via e-mail or SMS
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Ensure job completion and quality using E-signature capabilities
Other Things You Can Have Inside Steer
Steer’s Field Service Management solution can help you manage your facilities management operations in many ways:
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Contractor Management
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Customer Database
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Parts & Consumables Inventory
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Invoicing Integration
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Service Contract Management
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Sales Pipeline Management
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New Customer Onboarding
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Procurement Management
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Collection Management
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IoT Add-Ons
