SOLUTION SHOWCASE: FIELD SERVICE MANAGEMENT

Modernize your field service operations

Streamline your maintenance, repair, and overhaul services through web and mobile solutions

Ensure better customer experience and higher team performance by digitizing, automating, and integrating field service activities

BOOST FIELD STAFF PRODUCTIVITY

Yield 40% improvement in productivity among technicians by empowering them with the right tools and information while in the field

SIMPLIFY WORK ORDER PROCESSING

By reliably assigning and instantly scheduling the right field staff for the job, enjoy a 20% hike in service response time

ENHANCE CUSTOMER SATISFACTION

Provide customers with easy online booking and improved quality from 20% better first-time fix rate and 95% rate for meeting SLAs

Top Features

Ordering
ORDERING
Provide customers convenient mobile/web booking options with status notifications and e-Signature
Scheduling and Approvals
SCHEDULING AND APPROVALS
Assign work to technicians based on their schedules and enable managers approve items on their phone
Parts Consumable Inventory
PARTS / CONSUMABLES INVENTORY
Monitor the inventory of parts and consumables released to technicians for each work order assigned to them
Field Service Checklist
FIELD SERVICE CHECK LIST
Give your technicians the right checklist each service, including file uploads and access to manuals & videos
Invoicing and Payment
INVOICING ANDPAYMENT
Swiftly get up-to-date and accurate service completion data to invoice clients faster and more efficiently
Integration Automation
INTEGRATION AND AUTOMATION
Easily automate manual process steps and integrate with your existing core systems to optimize workflows

Automate your field service operations at 10% the cost and time, and with 100% flexibility

Better Together

Steer’s Field Service Management solution makes your operations more
transparent and efficient for your team and your clients

Client4

Client

on their smartphone

Files a service request,
receives reminders and
settles payment

Dispatcher2

Dispatcher

on their desktop

Receives and assesses the request and routes the work to the concerned
field staff

Field-Worker

Field Worker

on their smartphone or tablet

Gets notified on the job details,
does the task, and submits
the report

Manager

Manager

on their desktop or smartphone 

Sees reports across various services as well as all the job orders filed at
any one time

Industry Applications

Industry-Applications

Steer’s Field Service Management solution works for businesses at any size, type, and business model:

  • Engine MRO

  • Water Purification Equipment

  • HVAC

  • Automotive Repair & Maintenance

  • Elevators and Escalators 

Get over 1000% ROI

with Steer's Field Service Management Solution

Find out how your company can benefit from using the solution by using our free ROI calculator

Steer-ROI-Calculator_Laptop-1

Download Free eBooks

FSM-TOFU-Ebook

Download the "Transforming the Field Services Industry through Service Design and No-Code" eBook

Go digital the right way. Discover how digital transformation can help your field service business not just survive – but thrive – in the new normal with the help of service design + no-code

FSM-MOFU-Ebook

Download the "Key Factors in Choosing Field Service Automation" eBook

Here’s a quick guide to finding the best automation tools for your field service business. In this eBook, we share with you an innovative approach to managing field services and how to get started in your digital transformation journey.

Ready to bring your field service operations online?

Additional Use Cases

About Steer

Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.

We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and  is a Microsoft Gold Partner for Application Development and Cloud Platform.