Ensure better customer experience and higher team performance through online field service management solutions
BOOST FIELD STAFF PRODUCTIVITY
Yield 40% improvement in productivity among in-house/3rd-party technicians by empowering them with the right tools and information while in the field
SIMPLIFY WORK ORDER PROCESSING
By reliably assigning and instantly scheduling the right field staff for the job, enjoy a 20% hike in service response time
ENHANCE CUSTOMER SATISFACTION
Provide customers with easy online booking and improved quality from 20% better first-time fix rate and 95% rate for meeting SLAs
Better Together
Steer’s Field Service Management solution makes your operations more transparent and efficient for your team and your clients
Client
on their smartphone
Files a service request, receives reminders and settles payment
Dispatcher
on their desktop
Receives and assesses the request and routes the work to the concerned field staff
Field Worker
on their smartphone or tablet
Gets notified on the job details, does the task, and submits the report
Manager
on their desktop or smartphone
Sees reports across various services as well as all the job orders filed at any one time
Industry Applications
Steer’s Field Service Management solution works for businesses at any size, type, and business model:
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Engine MRO
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Water Purification Equipment
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HVAC
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Automotive Repair & Maintenance
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Elevators and Escalators
Top Features
Boost Field Staff Productivity
CHECKLISTS
Whether it’s a regular maintenance, repair, or overhaul service, give your technicians the right checklist for the right kind of service and corresponding product
FILE UPLOADS
Let technicians upload photos of their work and other documents that are needed upon completion of the service for instant quality check
ACCESS TO MANUALS & VIDEOS
Provide junior field staff instructional materials for highly-specialized equipment so they can get the job done right the first time around
UPGRADE/ADD-ON SALES
Enable field staff to offer and quote upgrades and add-ons while on-site where customers can instantly approve the offer
Enhance Customer Satisfaction
ONLINE BOOKING
Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app
NOTIFICATIONS
Have custom notifications via email, in-app, or SMS to keep your clients in the loop at before, during, and after the scheduled service
ELECTRONIC SIGNATURES
Let customers sign off service/product quotes and work completion directly on a smartphone or tablet
Simplify Work Order Processing
SCHEDULING & DISPATCHING
See all field staff’s schedules across the day/week so you can assign work more efficiently
REAL-TIME STATUS UPDATES
Get a snapshot of all the ongoing tasks and get instant status updates of each stakeholder
SERVICE TO INVOICING HANDOVER
Swiftly get up-to-date and accurate service information to invoice clients faster
Additional Use Cases
3rd-Party Contractor Management
eCommerce & Installation Management
IoT Add-on for Smart Telemetry
Managing various business activities
3rd-Party Contractor Management
Have greater market reach by expanding your operations through accredited partners
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Accreditation management
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Job order management
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Partner inventory tracking
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Payout management