FIELD SERVICE MANAGEMENT DIGITALIZATION PLATFORM
Digitalize booking, scheduling, dispatch, reporting, and more in one powerful no-code platform
Improve equipment uptime, enhance productivity, and streamline preventive maintenance schedules through Steer’s MRO Suite
FREE 10 HOURS
OF PILOT SUPPORT
Go Digital & Optimize
Field Service Management
Steer’s Solution Templates can be customized to fit your unique processes in hours - no coding skills required
Work Order Management
Enable staff and customers to file work orders, manage staff schedule & dispatching, track the progress and inputs for each job
Scheduling and Dispatching
Generate service schedules and routes based on the availability of technicians and other resources (such as parts inventory).
Work History
Access information on previous maintenance work and repairs done to serve as a guide to for new work orders and requirements
Repair Order & Billing Estimates
Give your customers a breakdown of service costs instantly and allow them to make informed decisions with detailed estimates
AI Predictive Maintenance
Gather data automatically via IoT and use artificial intelligence and preemptively trigger maintenance work to avoid unplanned downtimes
Equipment/Asset Records
Have a quick reference to equipment/asset records, such as make, model, insurance information, and other identification details, in one place
Easy Integration to Accounting Software
Break down operational silos by easily connecting your processes in Steer with your accounting software and other existing software (with APIs) to build an end-to-end system
Steer is the first and only no-code field service management software
Steer is no-code alternative to field service management software so you can streamline your entire operations instantly - NO CODING SKILLS NEEDED
90% Faster vs Custom Development
Build & pilot a digital solution in a matter of HOURS
100% More Flexible than Ready-to-Use Software
Continuously refine new and rolled out solutions on your own
Build a 100% Integrated Enterprise
End to end connected digital operation, integrate with other systems
Automate repetitive tasks to improve responsiveness & lower service costs
Steer is a smarter, more robust alternative to RPA because it automates end-to-end processes to create a fully-connected digital enterprise
FREE 10 HOURS
OF PILOT SUPPORT
Mobile Features
Mobile App for Technicians
The Steer Mobile extension app enables Technicians to:
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Accomplish checklists for MRO services rendered
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Scan bar/QR codes and upload service-related files and images
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Access manuals and videos while conducting repair and maintenance services
Mobile App for Customers
The Steer Mobile extension app enables customers to:
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Book maintenance or repair services online
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Receive notifications on servicing schedule in-app, or vie e-mail or SMS
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Track job completion status and validate it via E-signature capabilities
Predictive Maintenance using IoT and Machine Learning
Prevent expensive unplanned downtimes and optimize energy consumption by constantly monitoring critical equipment data and automatically triggering maintenance & repair workflows as soon as certain operational anomalies are detected
Onboarding, Training, & Migration Services
The Steer Team is ready to help you go digital easier and faster through premium services that span different needs
FREE 10 HOURS
OF PILOT SUPPORT
Improve Customer Experience & Loyalty through Service Design
Steer is built to be a Service Design implementation platform to improve service operations
Apply Service Design Blueprint
Analyze & digitize processes
Measure Performance
Identify bottlenecks and get feedback from customers
Continuous Optimization
Adapt and innovate by easily tweaking digitized processes
Resources
The Business Case for Investing in an FSM Software
Technological interventions have made significant inroads into corporate boardrooms across industries. With evolving customer expectations and an imperative to reduce cost structure, many are looking towards software applications to enhance productivity and efficiency.
Getting Started with Automation for your FSM Company in 3 Easy Steps
Field service management companies today face a growing demand for 24/7 digital services from customers. Indeed, going digital is no longer an option but is key to survive and thrive not only in the new normal but beyond. Customers now expect convenient ways to place orders for services and expect to receive these smoothly.
Growing your Field Service Business: Metrics that you Should Track
Providing a great service is an integral to building a successful business. With the advent of technology in the field services industry, the fourth industrial revolution, providing a great customer experience has become imperative to ensuring growth in the field service industry.
The Ultimate Guide to Automating Job Scheduling in Field Services
The success of a field service business is heavily dependent on the productivity of your field service engineers and technicians. While the statement is true, only a part of it has to do with the skill or the quality of the technician's work. A large part of it still relies on how effectively the jobs have been scheduled, whether the correct technicians have been assigned to the right jobs and whether they have the tools and the knowledge to successfully complete the job in the first attempt itself.
Transforming Maintenance, Repair and Operations Through No-Code eBook
Read about the importance of digital transformation and how a customizable suite of MRO solutions can start a company's journey in becoming future-ready.
Frequently Asked Questions
What is a field service management software?
A field service management software helps you organize, manage, and run your business in the office and in the field. It enables you to manage end-to-end activities for your business, including scheduling, dispatch, invoicing, billing, and much more.
How does field service management software help to grow my business?
Steer provides the best field service management tools in one easy-to-use and affordable software. Save time by giving customers the option to book requests via a mobile app where they can request maintenance checks or repairs, track request statuses, and receive notifications on their appointment schedule.
Steer also enables you to manage and communicate with field technicians more effectively. It provides them access to field service tools such as checklists and manuals via their mobile devices to ensure efficiency and productivity.
Does Steer field service management software integrate with accounting software?
Yes, Steer can integrate with any accounting system that has a REST API for a quicker implementation.
Can I set up recurring maintenance and repair jobs with reminders?
Yes, Steer enables you to create various equipment records where you can set maintenance schedules which can trigger a maintenance and/or repair job order.
What exactly is a no-code platform and how can it help my business?
A no-code development platform like Steer allows programmers and non-programmers to create applications and/or software through visual builders with graphical user interfaces and configuration instead of traditional computer programming.
No-code platforms empowers business users like you to create solutions for your business without having to write code and roll them out faster and at a fraction of the cost of building software from ground up.
Can Steer be used for digital transformation
Yes, Steer can help you and your organization go digital faster with our no-code approach. We recommend that you start with a manageable process such as Inventory or Booking for Field Services. From there, you can test out and improve your processes, and eventually expand to other functions and departments.
We also have the Go Digital Academy where you can learn how to get started with digital transformation through Steer’s Go Digital Plan.
Related Videos
4 Key Steps to Building Delightful Customer Experiences in Field Service
7 Top Benefits of No-Code MRO Software for Field Services
5 Must-Have Field Service Management Software Features
About Steer
Steer offers an all-in-one software for commercial & residential HVAC, construction, plumbing and other field service businesses. Features include Marketing & Sales, Operations, Customer Service, and Reporting. Everything in Steer is fully customizable, no coding required.
Steer helps companies in four areas – grow sales through better lead generation & selling tools, boost operations in the field or at the HQ, create unbeatable customer experiences, and generate actionable insights in real time.
Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is a Microsoft Gold Partner for Application Development and Cloud Platform.