FIELD SERVICE MANAGEMENT

Modernize your field service operations

Streamline your maintenance, repair, and overhaul services through web and mobile solutions

 

Ensure better customer experience and higher team performance through online field service management solutions

BOOST FIELD STAFF PRODUCTIVITY

Yield 40% improvement in productivity among in-house/3rd-party technicians by empowering them with the right tools and information while in the field

SIMPLIFY WORK ORDER PROCESSING

By reliably assigning and instantly scheduling the right field staff for the job, enjoy a 20% hike in service response time

ENHANCE CUSTOMER SATISFACTION

Provide customers with easy online booking and improved quality from 20% better first-time fix rate and 95% rate for meeting SLAs

Better Together

Steer’s Field Service Management solution makes your operations more transparent and efficient for your team and your clients

Client

on their smartphone 

Files a service request, receives reminders and settles payment

Dispatcher

on their desktop

Receives and assesses the request and routes the work to the concerned field staff

Field Worker

on their smartphone or tablet

Gets notified on the job details, does the task, and submits the report

Manager

on their desktop or smartphone 

Sees reports across various services as well as all the job orders filed at any one time

Industry Applications

Steer’s Field Service Management solution works for businesses at any size, type, and business model:

  • Engine MRO

  • Water Purification Equipment

  • HVAC

  • Automotive Repair & Maintenance

  • Elevators and Escalators

Rollout your field service management solution at 10% the cost and time, and with 100% flexibility

Top Features

Boost Field Staff Productivity

CHECKLISTS

Whether it’s a regular maintenance, repair, or overhaul service, give your technicians the right checklist for the right kind of service and corresponding product

FILE UPLOADS

Let technicians upload photos of their work and other documents that are needed upon completion of the service for instant quality check

ACCESS TO MANUALS & VIDEOS

Provide junior field staff instructional materials for highly-specialized equipment so they can get the job done right the first time around

UPGRADE/ADD-ON SALES

Enable field staff to offer and quote upgrades and add-ons while on-site where customers can instantly approve the offer

Enhance Customer Satisfaction

ONLINE BOOKING

Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app

NOTIFICATIONS

Have custom notifications via email, in-app, or SMS to keep your clients in the loop at before, during, and after the scheduled service

ELECTRONIC SIGNATURES

Let customers sign off service/product quotes and work completion directly on a smartphone or tablet

Simplify Work Order Processing

SCHEDULING & DISPATCHING

See all field staff’s schedules across the day/week so you can assign work more efficiently

REAL-TIME STATUS UPDATES

Get a snapshot of all the ongoing tasks and get instant status updates of each stakeholder

SERVICE TO INVOICING HANDOVER

Swiftly get up-to-date and accurate service information to invoice clients faster

Other Things Inside Steer

STREAMLINED INVENTORY TRACKING

Keep tabs of toolbox, parts, and consumables released and get notified if you’re running out of certain items

INSTANT VIEW OF METRICS

Get up-to-date reports on various metrics that you follow such as SLA compliance, inventory levels, attendance, etc.

BARCODE/QR CODE SCANNING

Remove manual data entry through smart scanning of barcodes or QR codes directly from the staff’s mobile app

INTEGRATION WITH ACCOUNTING SYSTEMS

Connect Steer to your accounting system to generate invoices faster and with minimal errors

Additional Use Cases

3rd-Party Contractor Management

eCommerce & Installation Management

IoT Add-on for Smart Telemetry

Managing various business activities

3rd-Party Contractor Management

Have greater market reach by expanding your operations through accredited partners

  • Accreditation management

  • Job order management

  • Partner inventory tracking

  • Payout management

Introductory Prices

Steer offers an affordable pay-per-user model for your internal team members, and an unbeatable pay-per-use model for external users

Starter Pack

Standard License; Ideal for Internal Team Members

STARTS AT

$10/internal user/month

ANNUAL BILLING

Minimum 5 users

($10 per month per additional user)

Monthly billing also available

FEATURES

  • Shared cloud hosting with dedicated database

  • Access to unlimited number of processes

 

  • Inclusive of process design, work management, and reports modules

 

  • Inclusive of Steer web app and mobile app

SERVICES

  • Knowledge base Access

  • Chat Support & Ticketing

External Access Add-On

Ideal for external users and integration

STARTS AT

$0.1/request

SINGLE UPFRONT PAYMENT

Minimum block of 2,500 requests for $250.

Each block valid for 12 months.

Additional blocks can be purchased as required.

FEATURES

  • Applicable to interactions with external users (customers, partners, or vendors)

  • Applicable to interactions with 3rd-party apps (for API integration)

About Steer

The Steer Team seeks to help you create enormous business value – along with creating potentially life-changing experiences for customers.

We at Steer envision a world where innovators like you are not restricted by the inability to write code in order to create impactful digital solutions.

We have built a platform that allows you and your team to create and experiment with powerful digital solutions that address business challenges, create great customer 

experiences and cater to new markets that were not viable before. We strive to work with you to build a better world - one digital solution at a time.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is ISO-certified in Quality Management Systems and in Information Security Management Systems. BlastAsia is also a Microsoft Gold Partner for Application Development and Cloud Platform.

QuickReach Pte Ltd

68 Circular Road, #02-01, Singapore 049422

QuickReach Inc.
L29 Joy Nostalg Center

17 ADB Avenue, Pasig City,

Philippines 1605

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