FIELD SERVICE MANAGEMENT
Modernize your field service operations
Simplify work and delight customers through ordering & fulfillment automation
Streamline operations to build great customer experiences through web and mobile solutions
BOOST FIELD STAFF PRODUCTIVITY
Yield 40% improvement in productivity among in-house/3rd-party technicians by empowering them with the right tools and information while in the field
SIMPLIFY WORK ORDER PROCESSING
By reliably assigning and instantly scheduling the right field staff for the job, enjoy a 20% hike in service response time
ENHANCE CUSTOMER SATISFACTION
Provide customers with easy online booking and improved quality from 20% better first-time fix rate and 95% rate for meeting SLAs
Better Together
Steer’s Field Service Management solution makes your operations more transparent and efficient for your team and your clients
Client
on their smartphone
Files a service request, receives reminders and settles payment
Dispatcher
on their desktop
Receives and assesses the request and routes the work to the concerned field staff
Field Worker
on their smartphone or tablet
Gets notified on the job details, does the task, and submits the report
Manager
on their desktop or smartphone
Sees reports across various services as well as all the job orders filed at any one time
Industry Applications
Steer’s Field Service Management solution works for businesses at any size, type, and business model:
-
Engine MRO
-
Water Purification Equipment
-
HVAC
-
Automotive Repair & Maintenance
-
Elevators and Escalators
Automate field service ordering & fulfillment to boost your bottom-line
Top Features
Boost Field Staff Productivity
Enhance Customer Satisfaction
Simplify Work Order Processing
Boost Field Staff Productivity
CHECKLISTS
Whether it’s a regular maintenance, repair, or overhaul service, give your technicians the right checklist for the right kind of service and corresponding product
FILE UPLOADS
Let technicians upload photos of their work and other documents that are needed upon completion of the service for instant quality check
ACCESS TO MANUALS & VIDEOS
Provide junior field staff instructional materials for highly-specialized equipment so they can get the job done right the first time around
UPGRADE/ADD-ON SALES
Enable field staff to offer and quote upgrades and add-ons while on-site where customers can instantly approve the offer
Other Things Inside Steer
STREAMLINED INVENTORY TRACKING
Keep tabs of toolbox, parts, and consumables released and get notified if you’re running out of certain items
INSTANT VIEW OF METRICS
Get up-to-date reports on various metrics that you follow such as SLA compliance, inventory levels, attendance, etc.
BARCODE/QR CODE SCANNING
Remove manual data entry through smart scanning of barcodes or QR codes directly from the staff’s mobile app
INTEGRATION WITH ACCOUNTING SYSTEMS
Connect Steer to your accounting system to generate invoices faster and with minimal errors
Additional Use Cases
3rd-Party Contractor Management
eCommerce & Installation Management
IoT Add-on for Smart Telemetry
Managing various business activities
3rd-Party Contractor Management
Have greater market reach by expanding your operations through accredited partners
-
Accreditation management
-
Job order management
-
Partner inventory tracking
-
Payout management
Introductory Prices
Steer offers an affordable pay-per-user model for your internal team members, and an unbeatable pay-per-use model for external users
Standard License
Ideal for Internal Team Members
STARTS AT
$10/internal user/month
ANNUAL BILLING
Minimum 5 users
($10 per month per additional user)
Monthly billing also available
FEATURES
-
Shared cloud hosting with dedicated database
-
Access to unlimited number of processes
-
Inclusive of process design, work management, and reports modules
-
Inclusive of Steer web app and mobile app
SERVICES
-
Knowledge base Access
-
Chat Support & Ticketing
External Access Add-On
Ideal for external users and integration
STARTS AT
$0.1/request
SINGLE UPFRONT PAYMENT
Minimum block of 2,500 requests for $250.
Each block valid for 12 months.
Additional blocks can be purchased as required.
FEATURES
-
Applicable to interactions with external users (customers, partners, or vendors)
-
Applicable to interactions with 3rd-party apps (for API integration)
About Steer
Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.
We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.
Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is a Microsoft Gold Partner for Application Development and Cloud Platform.