FIELD SERVICE MANAGEMENT

Modernize your field service operations

Simplify work and delight customers through ordering & fulfillment automation

 

Streamline operations to build great customer experiences through web and mobile solutions

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BOOST FIELD STAFF PRODUCTIVITY

Yield 40% improvement in productivity among in-house/3rd-party technicians by empowering them with the right tools and information while in the field

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SIMPLIFY WORK ORDER PROCESSING

By reliably assigning and instantly scheduling the right field staff for the job, enjoy a 20% hike in service response time

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ENHANCE CUSTOMER SATISFACTION

Provide customers with easy online booking and improved quality from 20% better first-time fix rate and 95% rate for meeting SLAs

Better Together

Steer’s Field Service Management solution makes your operations more transparent and efficient for your team and your clients

Client

on their smartphone 

Files a service request, receives reminders and settles payment

Dispatcher

on their desktop

Receives and assesses the request and routes the work to the concerned field staff

Field Worker

on their smartphone or tablet

Gets notified on the job details, does the task, and submits the report

Manager

on their desktop or smartphone 

Sees reports across various services as well as all the job orders filed at any one time

Industry Applications

Steer’s Field Service Management solution works for businesses at any size, type, and business model:

  • Engine MRO

  • Water Purification Equipment

  • HVAC

  • Automotive Repair & Maintenance

  • Elevators and Escalators

Automate field service ordering & fulfillment to boost your bottom-line

Top Features

Boost Field Staff Productivity

Enhance Customer Satisfaction

Simplify Work Order Processing

Boost Field Staff Productivity

CHECKLISTS

Whether it’s a regular maintenance, repair, or overhaul service, give your technicians the right checklist for the right kind of service and corresponding product

FILE UPLOADS

Let technicians upload photos of their work and other documents that are needed upon completion of the service for instant quality check

ACCESS TO MANUALS & VIDEOS

Provide junior field staff instructional materials for highly-specialized equipment so they can get the job done right the first time around

UPGRADE/ADD-ON SALES

Enable field staff to offer and quote upgrades and add-ons while on-site where customers can instantly approve the offer

Other Things Inside Steer

STREAMLINED INVENTORY TRACKING

Keep tabs of toolbox, parts, and consumables released and get notified if you’re running out of certain items

INSTANT VIEW OF METRICS

Get up-to-date reports on various metrics that you follow such as SLA compliance, inventory levels, attendance, etc.

BARCODE/QR CODE SCANNING

Remove manual data entry through smart scanning of barcodes or QR codes directly from the staff’s mobile app

INTEGRATION WITH ACCOUNTING SYSTEMS

Connect Steer to your accounting system to generate invoices faster and with minimal errors

Additional Use Cases

3rd-Party Contractor Management

eCommerce & Installation Management

IoT Add-on for Smart Telemetry

Managing various business activities

3rd-Party Contractor Management

Have greater market reach by expanding your operations through accredited partners

  • Accreditation management

  • Job order management

  • Partner inventory tracking

  • Payout management

Introductory Prices

Steer offers an affordable pay-per-user model for your internal team members, and an unbeatable pay-per-use model for external users

Standard License

Ideal for Internal Team Members

STARTS AT

$10/internal user/month

ANNUAL BILLING

Minimum 5 users

($10 per month per additional user)

Monthly billing also available

FEATURES

  • Shared cloud hosting with dedicated database

  • Access to unlimited number of processes

 

  • Inclusive of process design, work management, and reports modules

 

  • Inclusive of Steer web app and mobile app

SERVICES

  • Knowledge base Access

  • Chat Support & Ticketing

External Access Add-On

Ideal for external users and integration

STARTS AT

$0.1/request

SINGLE UPFRONT PAYMENT

Minimum block of 2,500 requests for $250.

Each block valid for 12 months.

Additional blocks can be purchased as required.

FEATURES

  • Applicable to interactions with external users (customers, partners, or vendors)

  • Applicable to interactions with 3rd-party apps (for API integration)

Download our Field Service Management ebook now

About Steer

Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.

We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and  is a Microsoft Gold Partner for Application Development and Cloud Platform.

QuickReach Pte Ltd

68 Circular Road, #02-01, Singapore 049422

QuickReach Inc.
L29 Joy Nostalg Center

17 ADB Avenue, Pasig City,

Philippines 1605

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