Companies in the Field Service Management (FSM) industry are struggling to keep up with customer expectations. Influenced by their experiences with Amazon and Uber, customers expect convenient ways to request & receive services smoothly. In creating a frictionless journey from ordering to fulfillment, having digital front-end solutions is not enough. Organizations must look for better ways to create delightful customer experiences to ensure business sustainability and growth.
Join us for a 1-hr webinar on creating remarkable customer engagements in field services through digital transformation this April 23, 2021, 2:30-3:30PM (IST) / 5:00-6:00PM (SGT) and learn strategies on how your organization can streamline customer journeys and provide experiences like no other.
Designed for FSM professionals, the webinar will cover the ffg. topics:
Understanding the trends and challenges in the FSM industry that hinder scalability and growth
Exploring the impact of digital transformation on process optimization and customer experiences
Uncovering tools which help empower workforce to deliver great performance that contribute to customer experience