Digitally Transforming Customer Experiences in Field Service Management

June 11, 2021 | Friday
2:30 - 3:30PM (IST) / 5:00 - 6:00PM (SGT)



Companies in the Field Service Management (FSM) industry are struggling to keep up with customer expectations. Influenced by their experiences with Amazon and Uber, customers expect convenient ways to request & receive services smoothly. In creating a frictionless journey from ordering to fulfillment, having digital front-end solutions is not enough. Organizations must look for better ways to create delightful customer experiences to ensure business sustainability and growth.

Join us for a 1-hr webinar on creating remarkable customer engagements in field services through digital transformation this June 11, 2021, 2:30-3:30PM (IST) / 5:00-6:00PM (SGT) and learn strategies on how your organization can streamline customer journeys and provide experiences like no other.

Designed for FSM professionals, the webinar will cover the ffg. topics:

  1. Understanding the trends and challenges in the FSM industry that hinder scalability and growth

  2. Exploring the impact of digital transformation on process optimization and customer experiences

  3. Uncovering tools which help empower workforce to deliver great performance that contribute to customer experience

Elite Speaker

Madhu Sekhar, IGBC-AP

Madhu Sekhar, IGBC-AP
HVAC Engineer  | Consultant | Mentor | Trainer

Madhu Sekhar is a seasoned professional with more than 25 years of experience in FSM, specializing in Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) industry.

He is a firm believer of customer success and customer delight and advocated that these are the backbone of any successful enterprise. Along with the changing times, Madhu has helped companies transform the traditional way of serving customers in FSM into a next-level customer experience that brings delight.

Madhu is an enthusiast of innovative solutions in FSM and business process improvement. He believes that these add value to organizational abilities to solve complex problems and minimize wastage through lean methodologies and disruptive technologies.


Siddharth Wadehra

Siddharth Wadehra
Head of Research & Digital Transformation Consulting, QuickReach

Sid Wadehra is a seasoned and a result-oriented professional with varied experience spanning geographies from leading multinationals to fast growing start-ups. His industry experience is well-complimented with business education from a global business school.

Sid's expertise include digital transformation, corporate strategy, and innovation management. 

About Steer

Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.

We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.

Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and  is a Microsoft Gold Partner for Application Development and Cloud Platform.