Facilities Management in the Digital Era and its Implications to Your Business
Updated: 2 days ago
By Siddharth Wadehra, Head of Research
Modern day facilities management has changed considerably with digital technologies making significant inroads. The facilities management function today is fast becoming a strategic initiative with companies embracing new technologies to improve the customer experience, drive up efficiency, bolster performance while continuing to reduce on the costs.
Leaders in the facilities management domain have grasped the enormity of the opportunity—and the challenges.
Facilities management in the digital era involves automating business processes—everything from move-ins, service requests and maintenance, to energy management or workspace customization. It also enables facilities managers to collect data on activities and systems performance that can be analyzed to inform better decision making, capital planning and improving the workplace experience for employees and customers alike. The challenges are primarily about developing the strategy and capabilities that are needed to adopt digital processes and support digital workspaces—capabilities that a large number of facilities managers are presently grappling with.
A great way to circumvent the challenge is the adoption of a facilities management software application which complements the activities which the team performs. Ideally the solution you choose should be flexible to your unique organizational needs and should provide your facilities manager with all the necessary features so that he could look to provide a superior customer experience to the end customers.
Through this blogpost, we would understand what is a facilities management solution and the potential impact of the adoption of a right facilities management application on your business.
What is a facilities management solution ?
Facilities management (FM) software enables organizations to manage their entire repair and maintenance program from a web-based dashboard. This type of software is designed to help businesses save time and money by properly managing their buildings and assets more efficiently and effectively.
With a robust facilities management platform, multi-site facility managers can perform a range of functions related to ongoing maintenance and repair, including asset management, commercial contractor sourcing and compliance, work order fulfilment, preventive maintenance scheduling, invoicing, and data analytics. The right tools allows the facility management teams to adequately track usage of space, analyze spending patterns over time, increase energy efficiency, and cut costs – all while enhancing communications with service providers and internal stakeholders.
Implications of the facility management solution to your business
Drive cost leadership
imply moving from an error-prone, inefficient pen-and-paper system to a digitized and automated platform decreases the time and resources that must be dedicated to work order management, allowing teams to instead focus on forward-thinking, preventive measures. Plus, access to reporting makes it easy to pinpoint patterns of overspend and core areas of improvement so that these can be quickly addressed and reversed. Facility management software also integrates with third-party systems to help businesses improve transparency into R&M spending, avoiding the time-consuming process of manual data entry.
Eventually it helps drive economies of scale, improve management efficiencies and grow multi-skilling of employees while keeping your business prepared for any new technology advancements which might come up in the near future. Not to mention that without increasing the budget, the service provider can place better qualified employees at the site, cross trained to ensure consistency and efficiency.
Saves time- improved productivity and efficiency
Service consolidation saves time when you have all the vendors, suppliers and even customers all under one digital application. If your application has the option to provide customer access, they can request for services, get to know the status of the ticket real-time without having to rely on call centers or email communications.
By automating your processes, you not only eliminate all the unnecessary time-consuming elements, but also look to provide a superior customer experience. Due to enhanced productivity, the end-to-end control is given to the people involved in service delivery. This not just provides them with the ability to act fast, but also produces reliability and accountability.
Tap into smarter buildings
To take advantage of data and new workplace technologies, integration is the key. A good facilities management solution would enable reporting or a data intelligence layer across all services at sites which make it easier to identify cross-service efficiencies. Additionally, it would also enable preventive maintenance which would take advantage of the emerging IoT technologies to keep the R&M costs down. The facilities management solution would combine separate preventive maintenance work orders to synchronize preventive maintenance actions and manage your workload more efficiently.
The facilities management solution acts as a single point of contact creating a more cohesive team and improving communication across service lines and with the customer, allowing for higher transparency. Particularly in the case of organizations with multiple facilities, the ability to have access to facility data via a smartphone, laptop, or tablet is vital. This allows members of management to make timely and informed decisions.
Consistent service quality
Using facilities maintenance management software to manage workflow will result in a level of efficiency that is difficult to maintain otherwise. The software will help ensure maintenance tasks are adequately and completely described, and these thorough processes will be scheduled on a consistent basis. You can ensure consistency by designating certain form fields as required and controlling how users enter information. An automated, uniform and a streamlined processes implemented with the help of the facilities management solution can ensure high service quality and service delivery consistency in outcomes across departments, national, regional and global sites.
Facilities maintenance management software captures information automatically through the course of the workday. For example, if you fill out a work order to repair a piece of equipment, the software then captures that information and creates a history that is associated with that particular piece of equipment. One of the greatest advantages of facilities maintenance software is the ability to generate reports with little to no delay. Reports provide real-time information to key decision makers in an organization, enabling them to make more informed business decisions.
Customizable to your unique process requirements
Modern SaaS based Facility management software like Steer platform can be easily customized according to your business requirements. You can choose the specific workflows and set permission settings that are required by different departments of your company. Most of the advanced facilities management solution offers you the option to configure and customize your report scheduling. With all the information in your hand, you can create a report instantly, and analyze them critically and make better educated decisions.
Steer – Helping you cross the digital hurdle in facilities management
It’s clear that going digital for facilities management has many implications to your business. However, we recognize that many of us face practical and technical obstacles in adopting it. Business leaders might also be reluctant to invest and jump in without understanding the full picture. Moreover, digital facilities management is not a one-size-fits-all solution as each company would have different needs, resources and approaches.
How can you begin on your digital journey? A good first step would be to discuss the process, costs and benefits of investing in digitalization, and how it can contribute to your company’s goals and bottom lines. These steps require a dramatic shift in the way the FM is traditionally viewed, but doing so will enable your organization to be more agile and flexible—putting it in good stead in today’s fast-paced digital world.
Steer Platform’s facilities management solution is built using its no-code platform. This means that it would be flexible to accommodate your organizations unique requirements and would be customizable to your unique processes. It’s like having a facilities management solution built for your organization without any of the investments in time or resources. The pre-configured templates would ensure that you could get started in a matter of minutes without a steep learning curve.