Steer New Platform Features Roundup - Nov. 2020
Updated: Dec 4, 2020
At Steer, we do what it takes to enhance the Steer No-Code Development Platform to deliver the current needs of our customers. With this, we bring you the latest roster of updates and enhancements on our platform.
Here’s how Steer improved this month:
NEW MAJOR FEATURES
Notification Management (Nov. 15). Notification Management now allows you to create notification templates which you can use in any workflow app. This also lets you customize the notification type and who will receive the notifications. Available notification types are email, in-app, and SMS notifications*.
Note: Configuring SMS notifications will require an SMS notification service such as Semaphore and Twilio.
Job Scheduler (Nov. 15). We’re rolling out the first version of the Job Scheduler! Useful for those in the field service industry, the Job Scheduler lets you assign jobs, set times for travel and service time, and monitor job progression in a Gantt-chart view.
Solution Designer (Nov. 15). The Solution Designer is for anyone who wants to prototype and go live as soon as possible. App designers can do a "quick-build" with recommended starting fields for record and workflow apps, allowing teams to be more agile
UPDATES TO EXISTING FEATURES
SLA (Nov 15). The Steer Team made the SLA feature even more powerful by adding more capabilities such as reminders and conditions. Previously, you may only set a timer per ticket i.e. 4 hours, 2 Days, etc. With the update, Steer Users may now also set reminders whether to send in-app, email, or SMS notification depending on the set no. of minutes, hours, or days before the ticket due. Steer also now enables Users to set reminders past SLA to ensure that customer expectations are met.
Anonymous request submission. Previously, Steer required External Users to create an account and log in to be able to request services via the Steer Platform. The Steer Team has made the Steer Platform even more inclusive with its anonymous request submission update, enabling external users to file requests and track request status without creating an account.
Simpler workflow and record app creation. The Steer No-Code Development Platform is already easy-to-use as it is, however, the team made it even easier by simplifying the building experience from a 4-step process to a 3-step journey consisting of 1. Form Builder 2. Process Flow 3. User Settings. This way, the workflow/record app creation process is even more streamlined and app roll out is made even faster.
Process Designer. We've enhanced the Process Designer to make it easier and faster for you to design your workflow apps.
You can assign users when you add actors
Set which actors can edit or view form sections
Global Automation. Global Automation will ease setting up automation and integrations rules on Steer. App designers will soon be able to create automation rules which can be reused for any workflow app.
Global Reports. Monitoring the health of your processes and operations is very important, and ensuring that the necessary information are in one place. With Global Reports, you can design report templates from your workflow and record apps, generate basic reports that you can export to. You can also create different graphs and charts to represent your data.