The pandemic has shifted the way field service companies serve their customers and manage their internal operations. Companies strive to quickly adapt to changes by offering digital services into their business to ensure business continuity, become resilient in dynamic times, and become ready to face anything in the future.
However, not only should companies provide digital self-service options to their customers, but they should also empower their field service technicians, agents, and other employees with ways to do their work efficiently. The true challenge is to transform businesses in such a way so that they do not only exceed the expectations of customers and internal stakeholders, but also prepare for an uncertain future.
To help field service companies navigate this crisis, we have created this eBook where we expound on how DX can help businesses survive and thrive in the new normal.
We have developed a three-step Go Digital Plan that brings digital transformation into action by focusing on the customer experience. Rooted in design thinking principles, the proposed Framework will help you create relevant digital solutions for your customers (and internal team alike) in a fraction of the cost, time, and effort.
This eBook also includes actionable tips, templates, and case studies that enable its readers to rethink how their company operates and how to do business in an agile, cost-effective, and simpler manner.
While this eBook is primarily for business managers and leaders of companies in the field services management industry, we are certain that digital transformation professionals & consultants, IT managers, and students will all benefit from the concepts presented in this e-book:
I. Field service management: The evolution and growth
II. Trends in field service management: Braving the new normal
III. Enhancing customer experience using digital transformation in your field services business
IV. Creating a blueprint for service operations to ensure digital transformation success
V. Digitizing service operations through fulfilment operation
VI.Case Study: Automating facility service ordering and fulfillment
Steer helps companies like yours transform the way you do business through ordering & fulfillment automation.
We envision a world where your customers love your brand because you provide them with seamless and pleasant experiences through 24/7 access to products and services and transparent & convenient payment. At the same time, our platform helps you achieve smooth-like-butter operations supported by reduced waste & costs, better scalability, and higher profitability.
Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is a Microsoft Gold Partner for Application Development and Cloud Platform.