AUTOMOTIVE REPAIR & MAINTENANCE SERVICES
Drive productivity & customer satisfaction via web & mobile solutions
Modernize your automotive repair and maintenance operations and mechanic dispatch management via always-on auto repair shop software
Connect your customers and mechanics to your auto shop anytime
Auto shop companies juggle multiple work orders and inquiries daily. With this, automotive repair and maintenance companies are now turning to auto repair shop software not only to improve customer service but also to manage mechanics on the field.
Steer empowers auto repair shops to improve and simplify operations via an online field service management solution that streamlines services and improves customer experience and team performance.
TOP BENEFITS FOR AUTOMOTIVE REPAIR & MAINTENANCE SERVICES
40% Improvement in technician productivity
20% Increase in first-time fix rate
15% Reduction in travel and overtime costs
20% Increase in service response time
95% Rate for meeting SLAs
Have an on-demand booking solution for auto repair & maintenance services
Enable customers to file for a service request by filling out a custom form on your website or via a custom mobile app
Allow on-the-fly booking of services
Enable clients to upload images and documents
Send notifications via email, in-app, or SMS
Ensure job completion using E-signature capabilities
WORK PROCESS MONITORING
Accomplish work orders faster and more efficiently than ever
Assign work orders to the right mechanic, instantly get real-time status updates, know where field workers are dispatched, and track SLA compliance
See entire job and customer information
Create work orders and assign technicians
Manage team schedule by assigning date and time of work on available days
Capture field productivity and work status as it progresses
The Steer Mobile extension app enables staff to:
Log start and end time for work orders
Accomplish checklists for each service
View repair history per equipment
Take a photo to show proof of completion, and
Access manuals while in the field
SERVICE TO INVOICING HANDOVER
Never miss sending another invoice again
Swiftly get up-to-date and accurate service information to invoice clients faster
Get prompted as soon as a work order is done
Track time and additional expenses for work orders
Attach invoice as soon as available
Notify clients of pending payments for HVAC repair or maintenance services
Other Features Inside Steer
STREAMLINED INVENTORY TRACKING
Keep tabs of toolbox, parts, and consumables released and get notified if you’re running out of certain items
INSTANT VIEW OF METRICS
Get up-to-date reports on various metrics that you follow such as SLA compliance, inventory levels, attendance, etc.
BARCODE/QR CODE SCANNING
Remove manual data entry through smart scanning of barcodes or QR codes directly from the staff’s mobile app
INTEGRATION WITH ACCOUNTING SYSTEMS
Connect Steer to your accounting system to generate invoices faster and with minimal errors
Other Use Cases
3rd-Party Contractor Management
eCommerce & Installation Management
Sales Pipeline Management
New Customer Onboarding
Standard License & External Access Add-On
Ideal for Internal Team Members
Minimum 5 users
($10 per month per additional user)
Monthly billing also available
Shared cloud hosting with dedicated database
Access to unlimited number of processes
Inclusive of process design, work management, and reports modules
Inclusive of Steer web app and mobile app
Knowledge base Access
Chat Support & Ticketing
External Access Add-On
Ideal for external users and integration
SINGLE UPFRONT PAYMENT
Minimum block of 2,500 requests for $250.
Each block valid for 12 months.
Additional blocks can be purchased as required.
Applicable to interactions with external users (customers, partners, or vendors)
Applicable to interactions with 3rd-party apps (for API integration)
The Steer Team seeks to help you create enormous business value – along with creating potentially life-changing experiences for customers.
We at Steer envision a world where innovators like you are not restricted by the inability to write code in order to create impactful digital solutions.
We have built a platform that allows you and your team to create and experiment with powerful digital solutions that address business challenges, create great customer experiences and cater to new markets that were not viable before. We strive to work with you to build a better world - one digital solution at a time.
Steer was created by the same team behind BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is a Microsoft Gold Partner for Application Development and Cloud Platform.