1. Parties
These Terms of Service (“Terms”) form an agreement between you (the customer) and Steer Platform Pte. Ltd., a Singapore-incorporated entity (UEN 201930396N, registered office at SPACE 21, Singapore), which operates Steer Workforce (“we,” “us,” “the Service”).
2. Acceptance
By creating an account, accessing, or using the Service, you accept these Terms. If you don’t agree, don’t use the Service.
3. Subscription and pricing
Pricing is published at steerplatform.com/pricing and may be amended on 30 days’ notice. Existing customers retain their pricing for the duration of their then-current billing cycle.
4. Acceptable use
The Service is licensed for your business operations only. You may not (i) resell or sublicense the Service without our prior written consent, (ii) use the Service to send unsolicited messages, (iii) attempt to reverse engineer or extract source code, (iv) use the Service in violation of applicable law.
5. Customer data
You retain all rights, title, and interest in your data. We process your data solely to provide the Service to you and as set out in our Privacy Policy and DPA.
6. Service availability
We target 99.5% monthly uptime, measured at the application layer, excluding scheduled maintenance. We are not liable for outages caused by force majeure, customer-controlled infrastructure, or third-party services outside our reasonable control.
7. Term and termination
Subscription continues until cancelled. Either party may terminate for material breach with 30 days’ written notice and an opportunity to cure. Upon termination, you may export your data; we will delete your data within 30 days, subject to legal retention requirements.
8. Confidentiality
Each party will protect the other’s confidential information using the same degree of care it uses for its own confidential information, and not less than reasonable care.
9. Warranties and disclaimers
We warrant that the Service will perform substantially as described in our public documentation. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.
10. Limitation of liability
OUR AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
11. Force majeure
Neither party will be liable for delays caused by events outside its reasonable control, including natural disasters, government action, internet outages, or third-party service failures.
12. Governing law
These Terms are governed by Singapore law. The courts of Singapore have exclusive jurisdiction over any dispute.
13. Changes to these Terms
We may update these Terms with 30 days’ notice via email or in-product notice. Material changes do not apply retroactively to disputes that arose before the change.
14. Contact
This is a draft pending review by Singapore counsel. The version published on launch day will supersede this draft.